pagevspage.com
// refund policy
refund.md
draft

Refund Policy

last updated · 2026-04-12

PageVsPage (“the Service”), operated by Tornike Nizharadze (ID 01005032360), a registered individual entrepreneur in Georgia, sells audit credits as one-time digital products. Each credit is delivered and consumed instantly when you run an audit. This page explains exactly when you can request a refund and what evidence you must include.

When refunds are available

We’ll refund an audit credit if all three of the following are true:

  • You contact us within 3 days of the original purchase
  • The audit failed to generate due to a bug, error, or outage on our side — for example, the processing page showed an error, the report URL never rendered, or you received an explicit failure message
  • You include evidence of the failure in your request (see below)

What counts as evidence

Because audits are delivered instantly and we keep server-side logs, we need verifiable proof that the failure actually occurred on our side. Acceptable evidence includes:

  • A screenshot of the error message shown on the processing page
  • The error code (e.g. SCRAPE_FAILED, ANALYZE_FAILED, TIMEOUT) displayed on screen
  • The report URL we issued, showing a broken or empty report
  • The timestamp of the failed run (so we can match it against our logs)

Refund requests without evidence, or requests where our logs show the audit completed successfully, will not be honored.

When refunds are not available

Because audits are AI-generated and delivered instantly:

  • We do not refund credits after a report has been successfully generated, even if you disagree with the scores or the recommendations. The report is the product — you paid for the analysis, not for a specific verdict.
  • We do not refund credits because a target URL was unreachable, blocked our scraper, or required authentication. Our scraper only runs against public pages by design, and this is documented before purchase.
  • We do not refund unused credits beyond the 3-day window, since credits do not expire and can be used at any time.

How to request a refund

Email support@pagevspage.com from the address you used at checkout. Include:

  • The Paddle transaction ID from your receipt
  • The two URLs you submitted
  • The evidence listed in the section above
  • A short description of what went wrong

We aim to respond within two business days. Approved refunds are processed by Paddle back to the original payment method and may take 5–10 business days to appear, depending on your bank.

Chargebacks

Please contact us before initiating a chargeback. In almost every case we can resolve the issue directly and faster than a chargeback will.

Contact

Refund questions? Email support@pagevspage.com.